Troubleshooting: Windows

Remove Certificates from Windows​

Can't connect to wireless, but you were able to in the past? You may have expired certificates. Follow the steps at Expired Certificate - Windows to get connected again.

Windows Zero Configuration


A common problem with configuring wireless on Windows computers is the conflict between Windows wireless management software and the manufacturer’s wireless management software.  This sometimes causes WPA2 wireless to not work correctly. 

For example, Dell’s wireless utility software often is configured to run wireless in Dell machines; it can be found by clicking on Dell’s wireless icon on the lower right hand side of the screen (i.e. the system tray), and it looks something like this:

Utility Software

We recommend using Windows to manage wireless, not the manufacturer’s software.  Here is how to enable Windows to manage wireless in a laptop:

Windows 7
Windows XP


Windows 7 Zero Configuration

Step 1

On the lower left of the screen click the Windows icon and type “services.msc” in the window, then Enter.

Services.msc

Step 2

Scroll down to “WLAN Auto Config” and double click it.

Services

Step 3

Under “Startup Type”, choose Automatic, then “Start”, then “Apply”, then “OK”.  Make sure “Service status” shows as “Started”.

WLAN Properties

It may take up to 2 minutes for the computer to recognize this new configuration, after which you should be able to follow the Windows 7 configuration instructions for Secure Mustang Wireless.

Windows Zero Configuration for XP

Step 1

On the lower left of the screen click the Windows Start icon, then “Run”, then type “services.msc” in the window, then “OK”.

Services.msc - XP

Step 2

Scroll down to “Windows Zero Configuration” and double click it.

Services - XP

Step 3

Under “Startup Type”, choose Automatic, then “Start”, then “Apply”, then “OK”.  Make sure “Service status” shows as “Started”.

WZC Properties - XP

It may take up to 2 minutes for the computer to recognize this new configuration, after which you should be able to follow the Windows 7 configuration instructions for Secure Mustang Wireless. 

When you reach the Wireless Network Connection Properties section of the Secure Mustang Wireless configuration, check the box which reads, “Use Windows To Configure My Wireless Network Settings”.

Wireless - XP

 

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