Frequently Asked Questions
- Is Wi-Fi available for guests visiting Cal Poly?
- What is WiFiSetup service?
- What is Secure Mustang Wireless?
- What is eduroam?
- Where do Secure Mustang Wireless and eduroam work?
- What devices are supported? What devices are not supported?
- Can I use my personal laptop or device?
- What equipment is required for using my personal laptop?
- How do I get connected with my personal laptop?
- Where do I check out a laptop?
- Who do I contact if I have a question?
- Is wireless secure? Can anyone see my email/data?
- Which wireless network do I connect to?
- Is wireless available in campus university housing?
- My computer sees "WiFiSetup" and "ResnetWifiSetup". What is the difference between the two?
- I still can't get connected. What do I do?
Yes. On-campus guests can use CalPolyGuest.
WiFiSetup is a service which allows you to quickly and easily configure your wireless device for Secure Mustang Wireless. To get started, visit Get Connected.
Secure Mustang Wireless is a service that provides Wi-Fi to students, faculty, and staff. This is done by using Radio Frequency (RF) technology to transmit data through the air without wired cabling.
Cal Poly students, staff and faculty have access to eduroam, a global wireless network that allows you secure, easy access to Wi-Fi at thousands of participating higher education and research institutions. eduroam also allows students, faculty, and staff visiting Cal Poly from participating institutions to access wireless on campus. All users have to do is find the eduroam network on your Wi-Fi enabled device and log in using your valid university username and password. In addition to Cal Poly, eduroam is available at thousands of locations in the U.S. or worldwide.
eduroam users with a @calpoly.edu account will have the same level of access they do on Secure Mustang Wireless; however, visiting eduroam users will only have access to the internet.
Your device must support Enterprise Wi-Fi to connect to SecureMustangWireless or eduroam, meaning it prompts you for both a "username" and "password".
- Supported Devices:
Windows, Mac OS X, iOS, Android, Chromebook and Ubuntu (Linux) operating systems
- Devices Not Supported:
Devices which prompt you for a password only, but not a username. This includes devices such as Kindle, Nook, Amazon Echo, Google Home, gaming systems, Chromecast, Roku, Ring, Nest, home/smart appliances, etc.
Yes. Students, staff, and faculty have access to the wireless network using their personal devices. It is up to the user to correctly configure their device for use with wireless. Staff and faculty should contact their department's CITC (LAN) Coordinator or the ITS Service Desk for assistance.
Your laptop, tablet or phone must have Wi-Fi which uses IEEE 802.11 standard technology. To ensure compatibility with the Cal Poly wireless system, look for the keyword "Wi-Fi" on newly purchased equipment. We support 802.11 A, G, N and AC. In addition, your device must support the "WPA2 Enterprise" security standard, which uses both your Cal Poly Portal username and password to authenticate you to the wireless system, rather than a single password or passcode like you'd find in a typical home Wi-Fi network.
For more information, visit Get Connected.
Secure Mustang Wireless requires some configuration visit Get Connected for more information.
Contact the ITS Service Desk at 805-756-7000 for general wireless and technical questions.
If you are having a problem with Wi-Fi in the Residence Halls, please contact ResNet at 805-756-5600.
Secure Mustang Wireless features WPA2, which keeps your wireless connection secure. No one can see where you're going or the data you are transmitting or receiving.
The main wireless network on campus or "SSID" is SecureMustangWireless.
On-campus housing and study rooms have wireless through ResNet.
WiFiSetup is an on-campus wireless network meant for setting up a device for Secure Mustang Wireless. This is only available on campus not in University Housing.
"ResnetWifiSetup" is a University Housing wireless network. More information can be found about ResNet at wifi.calpoly.edu.
Check out our Get Help page. If you still need help, please contact: