Frequently Asked Questions

If you have any troubleshooting questions please click here.


Is Wi-Fi available for Guests visiting Cal Poly?

Yes. On-campus guests can use Cal Poly's Guest Wi-Fi when on campus.  Follow the instructions for CalPolyGuest Wi-Fi Access.


What is the WiFiSetup service?

WiFiSetup is a service which allows you to quickly and easily configure your wireless device for Secure Mustang Wireless at Cal Poly.  To get started, go to Get Connected.


What is Secure Mustang Wireless?

Secure Mustang Wireless is a service that provides Wi-Fi wireless to students, faculty and staff. This is done by using Radio Frequency (RF) technology to transmit data through the air without wired cabling.

Wireless equipped laptops are available for checkout by students, faculty and staff in the Kennedy Library, as well as at the Media Resource Center.


Where does Secure Mustang Wireless work?

Wireless is available in all buildings across the campus. Additionally, all on-campus residence halls and study rooms have wireless.


Can I use my personal laptop or device?

Yes. Students, staff, and faculty have access to the wireless network using their personal devices. It will be up to the user to correctly configure their device for use with wireless; staff and faculty should contact their department's LAN coordinator for assistance.


What equipment is required for using my personal laptop?

Your laptop, tablet or phone must have Wi-Fi which uses IEEE 802.11 standard technology. To ensure compatibility with the Cal Poly wireless system, look for the keyword "Wi-Fi" on newly purchased equipment. We support 802.11 A, G, N and AC.  In addition, your device must support the "WPA2 Enterprise" security standard, which uses both your Cal Poly Portal username and password to authenticate you to the wireless system, rather than a single password or passcode like you'd find in a typical home Wi-Fi network.

For more information, visit Get Connected.


How do I get connected with my personal laptop?

Secure Mustang Wireless requires some configuration. For more information go to Get Connected.


How do I check out a laptop for use?

Students, faculty and staff can check out laptops at the Kennedy Library PolyConnect Computer Lab as well as at the Media Resource Center.


Who do I contact if I have a question?

General questions about wireless may be answered at the ITS Service Desk at 805-756-7000.

If you are having problems with software or Cal Poly accounts, call the ITS Service Desk at 805-756-7000.

If you are having a problem with Wi-Fi in the Residence Halls, please contact ResNet at 805-756-5600.


Is wireless secure? Can anyone see my email/data?

Secure Mustang Wireless features WPA2, which keeps your wireless connection secure. No one can see where you're going or the data you are transmitting or receiving.


What wireless network do I connect to?

The wireless network name or "SSID" is SecureMustangWireless.


Outside wireless: Where can I find it?

To find outdoor wireless hot spots, check the outdoor coverage map here.


Is there wireless available in the Residence Halls?

On-campus Residence Halls and study rooms have wireless through ResNet.


My computer sees Wi-Fi networks called "WiFiSetup" and "ResnetWifiSetup". What is the difference between the two?

WiFiSetup is an on-campus wireless network meant for setting up a device for Secure Mustang Wireless; you will only see it broadcasting on the campus proper.

"ResnetWifiSetup" is a Residence Hall wireless network which also takes you through device setup.


I have configured my Mac OS X computer for Secure Mustang Wireless and still cannot get connected. What do I do?

We have additional troubleshooting steps you can take. If you still require assistance, please contact the ITS Service Desk:

Monday-Friday 8 a.m. - 5 p.m.  
Location: Natatorium (No. 46), across from Spanos Stadium 
Phone: 805-756-7000

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