Frequently Asked Questions

What is the WiFiSetup?
WiFiSetup is a service which allows you to quickly and easily configure your wireless device for Secure Mustang Wireless. To get started, visit Get Connected.
 

What is Secure Mustang Wireless?
Secure Mustang Wireless is a network that provides Wi-Fi to students, faculty, and staff. This is done by using Radio Frequency (RF) technology to transmit data through the air without wired cabling.
 

What is eduroam?
Cal Poly students, staff and faculty have access to eduroam, a global wireless network that allows users secure, easy access to Wi-Fi at thousands of participating higher education and research institutions. eduroam also allows students, faculty, and staff visiting Cal Poly from participating institutions to access wireless on campus.
 

Where can I access Wi-Fi?
Wireless is available in all buildings across the campus. View the wireless coverage map for detailed information. Additionally, all on-campus University Housing and study rooms have wireless.
 

Can I use my personal laptop or device to connect to Wi-Fi?
Yes. Students, staff, and faculty have access to the wireless network using their personal devices. It is up to the user to correctly configure their device for use with wireless. Staff and faculty should contact their department's CITC (LAN) Coordinator or the ITS Service Desk for assistance.
 

Which devices are supported on Secure Mustang Wireless? Not supported?
Your device must support enterprise Wi-Fi. Devices which prompt you for a username and password are supported on Secure Mustang Wireless. Devices which prompt you for a password only, but not a username like home or smart appliances are not. Check to see if your device is on the supported devices list.
 

I live on-campus and want to connect my gaming/media device to Wi-Fi. How do I do this?
There is a separate wireless network in University Housing for gaming and media devices called UHGaming-AV. Check to see if your device is on the supported devices list.
 

I live on-campus and need help with my ethernet port. Who do I contact for support?
Contact Housing Network Services (ResNet) for assistance.


I live on-campus and want to connect my printer to Secure Mustang Wireless. How do I do this?
Wireless printing is not supported, however, you can print via a Bluetooth connection.


How do I submit a Technical Service Request (support ticket)?

  1. Log in to the My Cal Poly portal with your Cal Poly username and password.
  2. Under My Apps, click on Technical Service Request. Then, click on New Service Request.
  3. In the General Issue field, select Network Services. In the Specific Issue field, select Wifi connectivity.
  4. In the Summary field, briefly describe the issue. Provide further information the Description field. (See below.)
  5. Click the Save button to submit your request.


How do I find my MAC address?
Visit our How to Find a Device's MAC Address page.
 

I have feedback about Wi-Fi on campus. Where do I go to submit feedback?
Fill out the form on our Feedback page. If you need immediate assistance, please submit a ticket.
 

I can't get connected to Wi-Fi. What do I do?
Visit our Trouble Connecting? page or contact:

ITS Service Desk

Monday - Friday 8 a.m. - 5 p.m.

Location: Natatorium (No. 46), across from Spanos Stadium
Phone: 805-756-7000
Email: servicedesk@calpoly.edu

 

Housing Networking Services (ResNet)

Monday - Friday 8 a.m. - 5 p.m.
Location: Next to Sierra Madre Main Lounge
Phone: 805-756-5600

Email: resnet@calpoly.edu

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